Terms and conditions
Welcome! I am looking forward to working with you. Please read this information carefully. The purpose of this Agreement is to set forth the details about working together so that we both are clear as to what each of our respective roles are and how our communication will take place so that our time will be positive, productive, and comfortable.
This Agreement is being made between Christie Chiou of Christie Bailey Fitness, LLC of 1800 Jonathan Way, APT 1410, Reston, VA, 20190 (“Coach” or “me”) and you. We both legally agree to the following:
The 4 week program will include:
5 INTENSIVE LIVE TRAININGS to guide you step by step on how to build execute and sell out your program.
YOUR PERSONAL LAUNCH COMMITMENT TO ME/YOURSELF.
2 ACCOUNTABILITY + Q&A CALLS - on Weeks 3/4 we'll have live calls where I will bring each of you on our live to talk about your launch (and to make sure you're actually doing it.) This is the part where you get kicked out if you are not launching.
STEP BY STEP WORKSHEET GUIDES on how design every element of your intuitive sellout program and launch, plus (most importantly) guided discovery questions to help you uncover what will work *for you.*
MY PERSONAL SUPPORT IN THE FACEBOOK GROUP for questions outside of our live training calls and Q+A.
WEEKLY JOURNAL PROMPTS AND MINDSET WORK to keep your head in the game when those shitty fear-based beliefs pop back up.
A DEDICATED TECH SUPPORT VA + A DEDICATED SOCIAL MEDIA STRATEGIST to support your launch.
The optional 1:1 call add on will include:
A 30 minute intensive call with me over Facebook messenger audio.
The VIP upgrade will include:
Two 1:1 INTENSIVE ass-kicking coaching sessions with me at a serious steal compared to my usual rate.
Two weeks of VIP 1:1 private client access to me over Voxer, for daily coaching/launch support.
A 50% credit of your VIP investment towards 1:1 coaching with Christie.
During the Program, you can expect that I will:
* Come prepared to every call.
* Devote my full attention to you during our time together.
* Serve as your accountability partner and supporter.
* Consistently push you outside of your comfort zone.
* Offer support, encouragement, feedback and guidance. Aka, your biggest cheerleader!
I expect that you will:
* Show up on time without distractions, and come fully prepared.
* Use your best efforts to complete all action steps, these are what will move your business forward.
* Promptly provide payment for the Program when you receive an invoice (see payments section).
* Be open to new ideas and willing to stretch and grow.
* Ask any questions you may have as they arise.
* Make this program a top priority in your business and life.
* Understand that the power of this coaching relationship can only be granted by you. Commit to make this relationship powerful by communicating openly and doing the work. If you see the relationship is not working as you desire, communicate and take action to restore the power of the relationship.
Once you have submitted payment, (and thereby, you agree to these terms and conditions) you will receive a link from me to schedule your session. All sessions must be scheduled before the program begins to avoid any complications in schedule in future weeks.
As I am currently traveling in an unpredictable/unreliable country when it comes to social media, the way we do our calls may change to FaceTime audio, and time time/date is subject to change depending on internet reliability of my current location.
Unless otherwise discussed, I will assume all calls will be completed over Facebook audio.
Your session must be used during the duration of this program.
Cancellation or Rescheduling
If you need to cancel or reschedule a Strategy Session for any reason, you must do so at least 24 hours prior to the scheduled session. Please use the Acuity system to cancel and reschedule another available time. Appointments cancelled with less than 24 hours notice may be forfeited without the opportunity to reschedule.
Support and Feedback
Being accessible and attentive to my clients is a priority. My working hours are 8:00am - 5:00pm in the given time zone I am in, weekdays only and I will be in the Facebook group at least once daily to answer questions and occasionally provide additional bonus content and trainings.
For technical support, please always first contact one of my administrative team members.
Please note that emails are for general inquiries and quick questions and you will receive brief e-mail responses. If you need to discuss something at length, I may request that we have an in-depth conversation during your next Strategy Session.
Anything at depth that you may send for feedback (including web pages, emails (including sequences) may take up to 48 hours to receive feedback.
There can be a rare occasion where you miss your appointment altogether or you forget to let me know at least 24 hours in advance that you need to cancel or reschedule, so you are allowed 1 “Get Out of Jail Free” missed appointment. However, you are only permitted to miss 1 appointment during the Program. If you miss more than 1 appointment, your Program will automatically terminate and you will not have the opportunity to reschedule or to receive a refund.
You agree that you are financially willing and able to invest in this Program by choice, and that by so doing, you are not incurring any economic hardship in any way. If a payment cannot be made, your Program will be put on hold (including during the grace period) and the 5 months to use all sessions stays in place. You may not pause your program to start at a later date.
I want you to be happy with your Program, however, it is your responsibility to bring up any concerns immediately. I will do my absolute best to run this program in a way that works best for you and accommodate you with any needs. However, if you do not address your concerns, I am not responsible for any claims.
If for some reason you are not satisfied you may stop the Program at any time, whether or not you have held all of your Strategy Sessions. Because we will have invested considerable time and effort in your Program, if you decide to withdraw for any reason, you will remain fully responsible for all payments and the full cost of the Program. To clarify, no refund will be provided for any reason.
If the Strategist terminates the Agreement, any outstanding payments for services that already have been provided to date will be due immediately. Any payments already made for Strategy Sessions that have not yet been held will be immediately refunded pro rata.
Confidentiality is important to me. I will keep all information exchanged between us during the Program confidential. I will not disclose any information that you share with me during the Program to anyone else unless: (1) they have a legitimate reason to know such information as a member of my team or staff, (2) when required by law, or (3) you have given me prior written permission.
Intellectual Property Rights.
I retain all ownership and intellectual property rights to the Program content and materials provided to you through the Program, including all copyrights and any trademarks belonging to me. The Program content and materials are being provided to you for your individual use only and with a single-user license which means that you are not allowed or authorized to share, copy, sell, post, distribute, reproduce, duplicate, trade, resell, exploit, or otherwise disseminate any portion of the Program or Program materials, electronically or otherwise, for business or commercial use, or in any other way that earns you money, without my prior written permission.
Personal Responsibility & Assumption of Risk
You acknowledge that you take full responsibility for yourself and all decisions made before, during and after your Program. You accept full responsibility for your choices, actions and results before, during and after this Program, and you knowingly assume all of the risks of the Program related to your use, misuse, or non-use of the Program or any of the Program materials. You understand and agree that you are solely responsible for your results.
I have used care in preparing the information provided to you, but this Program and my Program materials are being provided as self-help tools for your own use and for informational and educational purposes only. There are many factors that influence results, so no guarantees can be made as to the results you will experience through this Program. You agree that I am not responsible for your physical, mental, emotional and spiritual health, for your financial earnings or losses, or for any other result or outcome that you may experience through this Program. Nothing related to this Program is intended to be considered medical, mental health, legal, financial, or religious advice in any way. For specific questions related to a medical or mental health situation, consult your own medical or mental health professional. For specific questions related to your financial, legal or tax situation, consult your own attorney, accountant, and/or financial advisor. For specific questions related to religion, spirituality, or faith, consult your own clergy member or spiritual healer. Do not start or stop taking any medications because of anything you have read or received through this Program. Any recommendation of any supplements or other products, etc. is simply offered for educational purposes, and you need to check with your own medical professional before using any of these products on, in or near your body in any way. By signing this Agreement, you agree that you are also consenting to the full Disclaimer which may be found on my website.
Limitation of Liability, Indemnification, and Release of Claims
I will not be held responsible in any way for the information that you request or receive through this Program, including my services, products, and Program materials and any other information you have received from or through me related to this Program. You agree that you fully and completely hold harmless, indemnify and release me from any and all liability, damages, causes of action, allegations, suits, sums of money, claims and demands whatsoever, in law or equity, that you ever had, now have or may have against me in the future that may arise from your participation in the Program, including all services, products, and Program Materials, to the extent permitted by applicable law.
Other Important Terms
Termination: If either of us want to terminate the Agreement at any time, we both agree to notify the other at least 3 days in advance by e-mail. Even after termination by either of us, all of the terms of this Agreement, including all of the Investment, Refund Policy, and Intellectual Property terms, will still apply to both of us now and in the future.
Also note that by joining this program you agree to be terminated if you do not follow through on launching your program on Week 3, unless there is an extenuating circumstance. This is for YOUR accountability benefit and by agreeing to these terms and conditions, you agree that I have the sole discretion to terminate you from the program.
Notice: All correspondence or notice required regarding the Program shall be made to me by e-mail at email@example.com and to you at the e-mail address you provided during your enrollment in the Program. Should your e-mail address, billing information, or contact information change at any time throughout the Program, it is your responsibility to provide your updated information to me within 3 days of any change.
Entire Agreement, Assignment, Survivability and Waiver: This Agreement contains our entire agreement. This Agreement may be modified or amended at any time as long as the amendment is in writing and signed by both of us. You may not assign your rights or obligations under this Agreement to anyone else, and the obligations under this Agreement shall survive indefinitely unless otherwise stated in this Agreement. If I choose to waive or not enforce one or more terms of this Agreement, it does not in any way limit my right to later enforce every part of this Agreement.
Governing Law: This Agreement shall be construed according to the laws of the County of Fairfax in the State of Virginia.
Dispute Resolution: Should we ever have any differences, it is hoped that we could work them out amiably through e-mail correspondence. However, if we are unable to seek resolution in 14 days, we agree now that that the only method of legal dispute resolution that will be used is binding arbitration before a single arbitrator, jointly selected by both of us, unless we both agree otherwise in writing. You understand and agree now that the only remedy that can be awarded to you through arbitration is the full refund of your Payment made to date. No other actions or financial awards of consequential damages, or any other type of damages, may be granted to you. We both agree now that the decision of the arbitrator is final and binding, and may be entered as a judgment into any court having the appropriate jurisdiction. You also agree that should arbitration take place, it will be held in the County of Fairfax in the State of Virginia where my principal place of business is located, and the prevailing party shall be entitled to all reasonable attorneys’ fees and all costs necessary to enforce the decision of the arbitrator.
Non-Disparagement: If there is a dispute between us, you agree to not publicly or privately make any negative or critical comments about the Program, my business or me, or to communicate with any other individual, company or entity in a way that disparages the Program or harms my reputation in any way, including on social media. In arbitration or when required by law, of course, you are not prohibited from publicly sharing your thoughts and opinions.
By paying for this program, you acknowledge that you have read, understand, agree to and accept all of the terms in this Agreement. You agree that you have had the opportunity to ask me any questions prior to accepting this agreement, and that you are in agreement with all of the terms of this Agreement.